Good communication skills are the cornerstone of good negotiation skills, and small-business owners will quickly realize that negotiation is involved in many business dealings. From negotiating ...

When dealing with a crisis communications situation, all businesses should have a plan in place ahead of time so they can react and respond immediately, thus preventing the situation from getting out ...

Assertive communication involves clear, honest statements about your beliefs, needs, and emotions. Think of it as a healthy midpoint between passive communication and aggressive communication. When ...