In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

In a recent Genesys-sponsored survey, 64% of respondents indicated that their organizations will be using AI or advanced automation by 2022 to support operational efficiency and other enterprise ...

A day after introducing new developer tools for its popular voice assistant, Google LLC has launched a cloud service that will enable companies to build their own conversational apps. Released into ...