Mattersight ® Predictive Behavioral Routing identifies the optimal customer/employee pairing for each individual caller based upon communication styles, personality mapping, and behavioral ...

Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...

Ultimateroute.com announces the release of their template "New Trip" for Microsofts' Streets & Trips 2001-2002 routing program for PCs. New Trip locates every Flying J, Pilot, T/A, Williams and Petro ...

No audio available for this content. A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds ...

Geneva, Switzerland – 16 September, 2021 – The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor ...

This story will appear in the Sept. 12 issue of iTECH, a supplement to Transport Topics. TIMONIUM, Md. — A UPS driver delivers packages to about 120 stops on a typical route, but the number of ...

Open-source networking platform helps students move beyond simulator limitations with hands-on routing and cybersecurity training on a real network operating system.