As part of our investigation into AAMCO, the NEWS4 I-Team obtained access to the company's "Service Recommendation Procedure" -- or internal phone scripts that give you an inside look at what AAMCO ...

How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

Phone calls going out to Austin voters about Proposition 1 are coming into question. Proposition 1 would repeal the current ordinance regulating Transportation Network Companies (TNC) and require TNCs ...

Those who closely track so-called "Untitled Letters" authored and sent by the US Food and Drug Administration's (FDA) Office of Prescription Drug Promotion (OPDP) know the letters most frequently ...