MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center ...

ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), a leading provider of workforce and service optimization solutions, today announced a new licensing and service agreement with Bezeq, Israel's ...

ShiftMed partners with Skilltrade to embed AI-driven training directly into its workforce platform. The collaboration combines workforce optimization with scalable allied health education, tackling ...

Reimaging workforce optimization power helped Bon Secours Mercy Health reduce contract labor costs and improve staffing through partnership with ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® Systems Inc. (Nasdaq: VRNT) today announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center ...

SnapCare and connectRN have merged, the companies disclosed Wednesday. Together, the combined company will serve healthcare ...

ALPHARETTA, Ga. & NASHVILLE, Tenn.--(BUSINESS WIRE)--LocumTenens.com, part of the Jackson Healthcare ® family of companies, today announced that it has acquired Kimedics, the workforce management ...

Verint's Market-Leading WFO and Analytics Software to Help Drive Operational Excellence and Support Company's Voice of the Customer Program The U.S.-based organization sought to leverage the voice of ...

NICE Systems (NASDAQ: NICE) and Bunchball today announced a partnership that aims to help organizations improve performance among customer-facing and back office employees by using gamification ...

The healthcare industry is quickly becoming the largest employment sector in the U.S. economy, according to the Bureau of Labor Statistics. The five fastest growing industries for employment in the ...

The benefits of workforce optimization have been proven, but nonetheless these technologies are growing in popularity slowly. According to analysts, the reluctance to purchase these solutions is based ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...