When you need to have an important conversation, pre-communication is essential. Distributing an agenda and clear objectives ahead of time increases participants’ motivation and preparedness. The ...

If you work with other people, it is only a matter of time until there is some form of interpersonal dissatisfaction, dysfunction, or conflict. These problems are rarely effectively resolved without ...

Awkward conversations are not just valuable—they're often essential for achieving important goals. Often, there is no way to have a particular conversation without it being awkward! Examples: Talking ...

The conversation doesn’t start when you speak. It starts before that. Learn how leaders use pre-communication to earn attention and drive engagement. When you need to have an important conversation, ...