In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

Over the last decade, digital has become the front door to every business around the world. This transformation of technology and human behavior bolstered our ability to adapt to a global pandemic — ...

A year ago, if you asked senior leaders if their company went fully remote tomorrow, whether they’d still be successful, many, including myself would have said it’s not possible. Fast forward, and the ...

In this issue, we begin with the strategy dimension. The next two issues will review people and technology dimensions, respectively. A digital-first strategy begins with a digital offering. A ...

Charnita is a wife, pet mom, tech enthusiast, and part-time freelance writer with over 14 years of experience. She's done countless app roundups, product reviews, and tutorials! In her free time, she ...

The Delivering a Digital-First Public Experience guidance establishes the foundation for an improved digital experience when the public interacts with the government’s products and services. The ...

Besides being all the rage in the industry, digital transformation is a key component to the strategy of forward-leaning hospitals and health systems today. It aligns healthcare organizations with its ...

Digital transformation is the topic du jour in healthcare today. Everyone – from the board and the C-suite, to the health IT team, to doctors and nurses – is talking about how digital technologies can ...

That may have worked in Field of Dreams, but creating “digital first” content for public media stations isn’t enough. It’s certainly a good start. However, discovery and consumption are left to chance ...

Digital transformation involves a radical change in the way firms create and capture value through a digital value loop. Unlike the traditional IT-enabled innovations where the focus was often to ...