The contingent workforce continues to have a massive impact on organizations across the globe. While the growth of this workforce segment and flexible work arrangements were notoriously accelerated by ...

Reimaging workforce optimization power helped Bon Secours Mercy Health reduce contract labor costs and improve staffing through partnership with ...

In March of 2021, the Government Accountability Office released its report on high-risk areas within the federal government. Each area selected by the GAO calls attention to areas where there is ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Hospital finance leaders zero in on capacity optimization and workforce effectiveness to protect margins amid ongoing financial pressure.

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...

Add Yahoo as a preferred source to see more of our stories on Google. Feb. 10—WILKES-BARRE — The Pennsylvania Department of General Services (DGS) this week introduced a space optimization initiative ...

The holiday frenzy always shines a spotlight on the value of workforce optimization, when retailers want to maximize every possible man-hour to deal with the rush. But in truth the need for solid, ...

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Almost a year on from the devastating SolarWinds attack last December – and the start of Biden’s tenure in January – and cybersecurity continues to sit firmly in the board’s crosshair. Pressure is ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize ...