The Harvard Crimson

We Analyzed a Decade’s Worth of Harvard Grades. Here’s What We Found, Department By Department.

Harvard’s new grade cap is meant to curb a decade of rising A’s — but confidential course-level data shows the policy will ...
Harvard Business Review

What You’re Getting Wrong About Customer Journeys

They shouldn’t always be effortless or predictable. by Ahir Gopaldas and Anton Siebert Most marketing experts agree that it’s not enough to give customers a satisfying initial experience with a ...
Harvard Business Review

Begin with Trust

The first step to becoming a genuinely empowering leader by Frances X. Frei and Anne Morriss On a spring afternoon in 2017, Travis Kalanick, then the CEO of Uber, walked into a conference room at the ...
Harvard Business School

Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and Quality

By: Fabrizio Dell'Acqua, Edward McFowland III, Ethan Mollick, Hila Lifshitz-Assaf, Katherine C. Kellogg, Saran Rajendran, Lisa Krayer, François Candelon and Karim R. Lakhani ...